Privacy Policy

Privacy Policy
Effective Date: January 1, 2025

Welcome to GladGutWeightLoss.com (the “Website”), owned and operated by GladGut LLC (“we,” “us,” or “our”). At GladGut LLC, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our Website or purchasing our products, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, and shipping/billing address (provided when creating an account, placing an order, or contacting us).
  • Payment Information: Details necessary to process payments (e.g., credit/debit card details). Note: We do not store payment information; this is handled securely by third-party payment processors.
  • Account Information: Login details (username and password).
  • Customer Support Information: Any data you provide when contacting customer service, such as queries or complaints.

2.2 Automatically Collected Information

When you interact with our Website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the Website, clickstream data, and other behavioral data.
  • Cookies and Tracking Technologies: See Section 6 for details on cookies and tracking.

2.3 Sensitive Data

We do not intentionally collect or process any special categories of personal data (e.g., health information) unless explicitly provided by you in connection with your purchase or inquiries.

3. How We Use Your Data

We use your personal data for the following purposes:

3.1 To Provide and Improve Our Services

  • To process your orders and deliver products to you.
  • To respond to your inquiries, support requests, or complaints.
  • To personalize your experience on our Website.

3.2 Marketing and Communication

  • To send you promotional emails or newsletters (only if you have opted in).
  • To notify you about changes to our services, policies, or promotions.
    You can opt out of marketing communications at any time (see Section 8.2).

3.3 Compliance and Legal Obligations

  • To comply with legal, regulatory, and tax requirements.
  • To detect, prevent, and address fraud, unauthorized activity, or violations of our terms.

4. Legal Basis for Processing (Under GDPR)

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you, such as processing and delivering orders.
  • Consent: For marketing purposes, when you have provided explicit consent.
  • Legitimate Interests: To improve our services, ensure Website security, and prevent fraud.
  • Compliance with Legal Obligations: To meet regulatory or legal requirements.

5. How We Share Your Data

We will not sell your personal data. However, we may share your data with trusted third parties to operate our business effectively:

5.1 Service Providers

We may share your data with third-party service providers, including:

  • Payment Processors: To process transactions securely.
  • Shipping Providers: To deliver your orders.
  • Marketing Platforms: To send email communications.
  • Analytics Providers: To understand user behavior and improve our Website (e.g., Google Analytics).

5.2 Legal and Compliance

We may disclose your data to comply with legal obligations, such as responding to law enforcement or regulatory authorities when required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies may collect information about your browsing behavior, preferences, and device.

  • Necessary Cookies: Ensure the Website functions properly.
  • Analytical Cookies: Track usage data to improve our Website.
  • Marketing Cookies: Deliver personalized ads and promotions.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

7. Data Storage and Security

We take reasonable measures to protect your personal data:

  • Data Storage: Your data is stored on secure servers located within the European Economic Area (EEA) or other jurisdictions with adequate data protection.
  • Security Measures: We use encryption (SSL), firewalls, and access controls to safeguard your data.
  • Retention Period: We retain personal data only as long as necessary for the purposes stated above or as required by law (e.g., tax records).

8. Your Rights Under GDPR

As an EU/EEA resident, you have the following rights regarding your personal data:

8.1 Right to Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request that we delete your personal data, subject to legal and contractual obligations.

8.4 Right to Restrict Processing

You can request that we limit how we use your data.

8.5 Right to Data Portability

You can request to receive your data in a structured, commonly used, and machine-readable format or have it transferred to another provider.

8.6 Right to Object

You can object to the processing of your data for direct marketing or legitimate interest purposes.

8.7 Right to Withdraw Consent

You can withdraw consent for processing where consent is the legal basis.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

If you believe your data rights have been violated, you also have the right to file a complaint with your local data protection authority.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 18, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The “Effective Date” at the top indicates when this policy was last updated.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Thank you for trusting GladGut LLC with your personal data. We are committed to protecting your privacy and providing a safe and transparent experience.